ProSupport for Business Data Sheet
Expert support for mid-enterprise data centers Advanced Tech Support (24×7) and Software Maintenance
Onsite Hardware Replacement
(Included with Warranty Coverage)*
A Simple, Reliable and Cost Effective
Way to Manage Your Data Centers
The NETGEAR® support team is here to ensure
that your storage and network systems run
smoothly and reliably, thus allowing you to
focus on the core mission of your business. Our
support offerings, which are simple, innovative
and cost effective, help reduce the cost and
complexity of managing your data centers.
Backed by NETGEAR R&D engineering,
NETGEAR technical support engineers have
the proven expertise to quickly resolve even
the most challenging technical problem. Our
warranty and optional service offerings are
designed to provide you with superior
services required to manage enterprise
class data centers while keeping the
maintenance costs low.
This offering allows you to access level 3 technical experts 24×7 to mitigate
support issues and ensure the highest availability for your enterprise data
environment. Coverage includes installation and advanced configuration and
troubleshooting support using remote diagnostic tools and technology.
Software updates, technical alerts and information on software upgrades are
included. A dedicated priority toll free line makes it easy and convenient for
your IT staff to contact NETGEAR experts when a need arises.
NETGEAR provides three (3) years of next business day (NBD) onsite hardware
replacement* as part of the warranty support for its mid-enterprise products.
Now businesses can maintain critical data centers with minimum down time and
without the added costs of having to purchase onsite support.
NETGEAR, at its discretion, will provide services using a combination of remote
technical remediation, advanced hardware replacement and onsite hardware
replacement. In the event an onsite dispatch is required, NETGEAR provides the
following support:
• Ship a replacement unit for NBD arrival**
• Back up and copy the configuration files (if necessary)
• Remove the failed unit
• Install the replacement unit and restore the configuration files
• Test to ensure the replacement is operational
• Package the failed unit for pick up
• Coverage & response time: 9AM-5PM, Next Business Day
* Available in US, Canada and the following EU countries: UK, Germany, France, Austria, Belgium, Ireland, Luxembourg and Netherlands.
Go to http://onsite.netgear.com for terms and conditions
** Monday through Friday from 8am to 5pm local time, excluding NETGEAR holidays. Calls must be received and replacement authorization must be issued by the
following cutoff time for NBD hardware replacement delivery: US/Canada – 6 PM (EST), UK/Ireland – 2 PM, Central Europe (CET) – 2 PM, Australia (EST) – 3 PM.
© 2013 NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand names mentioned herein are for identification
purposes only and may be trademarks of their respective holder(s). Information is subject to change without notice. All rights reserved.
DS-ProSupport_BusSvc_21Aug2013
NETGEAR, Inc. 350 E. Plumeria Drive, San Jose, CA 95134-1911 USA, 1-888-NETGEAR (638-4327), E-mail: info@NETGEAR.com, www.NETGEAR.com
Model Product Description Advanced Tech Support & SW Maintenance
(Annual)
Onsite NBD
XCM8806 NETGEAR 8800 Series 6-slot Chassis Switch PAS0314 Included
XCM8810 NETGEAR 8800 Series 10-slot Chassis Switch PAS0316 Included